Refund & Cancellation Policy

1. Partner Access Pass (₹999 Onboarding)

The ₹999 Partner Access Pass fee grants immediate digital assets, including the instant ₹400 welcome cashback, full partner dashboard privileges, and a ₹2,000 shopping voucher kit. Because these digital perks and wallet credits are disbursed instantly upon activation, the Access Pass fee is non-refundable once activated.

2. Digital Utilities & Bill Payments

• Failed Transactions: If funds are debited from your payment method or wallet but the recharge/bill payment fails at the biller or operator end, the full amount will automatically refund to your SuvidhaSetu wallet within 24–48 hours.
• Successful Transactions: Utility recharges, DTH activations, and bill payments successfully processed by telecom operators or billers cannot be cancelled or refunded.

3. E-Commerce & Shopping Vouchers

• Discounts applied via the ₹100 shopping vouchers are non-transferable and non-redeemable for direct cash withdrawals.
• In cases of returned or damaged physical goods ordered from our E-Commerce store, refunds will follow our standard product replacement and return verification policy.

4. Travel & Booking Services

Cancellations for bus, flight, train, or hotel reservations are governed by the specific cancellation terms of the underlying travel provider or operator.

5. Support & Claims

For transaction disputes or wallet refund queries, please email our support team at support@suvidhasetu.in with your registered mobile number and Transaction ID.